What Makes Us Different
At VML we have true one-to-one relationships with our Clients. You are assigned a relationship manager for day-to-day coverage and a supervisor who you will know by name. They work your account like it was their own and are invested in the success.
Through our Customer Care Portal you will be kept abreast of the status of your accounts. Additionally, reports are provided via e-mail plus your assigned collector and/or supervisor is available to discuss and strategize accounts. Have specific reporting requirements? Let’s talk and let us walk you through a tour of a typical account by calling Deb Brothers at 800-253-4646 or e-mailing them to set up a gotomeeting tour from the comfort of your desk.
“I initially chose VML based on their being local, vested in the community and the fact we value the same work ethic. It soon became clear my instincts were correct by witnessing their depth of experience, consistency and exceptional results.”
Judi Gates, The Kendall Group
Deep Experience, Core Longevity
The collection staff, in the aggregate, represents in excess of 250 years experience in the commercial collection industry. Even more impressively, over 75 percent of their experience has been with VML.
We’ve always been in brick buildings because the founder always believed that our exterior should reflect our interior. Solid, established, and professional, that’s VML.
Midwestern Work Ethic
Hard to put into words, but we work hard, ethically, and professionally on your behalf. Our communities in West Michigan are such that no one can afford to do less because it reflects on us all. Call us and you will hear the difference just in talking with us.